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Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. 

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Shipping Policy 

When an order is shipped out, you will receive a "shipped" email that contains your order details and the tracking information for your order. Please review the tracking information and also contact your carrier or Work Van Equipment if you have any questions or concerns.

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order, we will estimate delivery dates based upon the availability of your item(s), shipping method selected, and your shipment destination.  Our shipping charges will be determined by the size, weight, and destination of your order. 

Some products cannot be shipped to international destinations, so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

Shipping times vary. Shipping delays created by natural and human sources may affect delivery time. Most items are sent by freight or UPS. Delivery times are estimated times and may be subject to change. 

For the most up to date information, please review the tracking number on your "shipped" email and contact your assigned carrier. 

Usual transit times for Western US is 5-8 business days. Usual transit time for Eastern US is 7-12 business days. Per region, delivery times may vary.

Orders/Items in transit are beyond our control and cannot be cancelled mid-transit.

Missed delivery appointments must be rescheduled and handled directly with the freight / shipping company. Missed deliveries may incur a re-delivery fee. Changes to the shipping address once an order has already been shipped may incur additional fees from the carrier. Additional fees are the shipment receiver's responsibility. We encourage our customers to confirm the final shipping destination for their order before checkout. 

If shipping address changes are needed, Work Van Equipment must be notified ASAP so we can notify the carrier.  Additional freight fees may apply because of location delivery discrepancies.(i.e. A shipment destination changes state, county, or city, etc.) These additional charges are the shipment receiver's responsibility. 

Freighters do not drop items directly into your residence or business. The receiver of the shipment is expected to climb into the truck and take the boxes off from the shrink wrapped pallet. 

Lift Gate Service is available for an additional fee. Lift Gate Service only entails the Freighter to drop the pallet of items off on the side of the road. You are still required to take the products off the pallet and into your residence / business. 

If you are unable to lift heavy objects, please be sure to have help available when unloading the products. 

Shipping Appointments are made between the freight company and the Work Van Equipment Customer. General appointment times are given within a 4+ hour window. Please be available within that 4+ hour window or provided delivery window. Any delivery attempts beyond the first attempt may result in additional shipping fees to be paid by the receiver of the shipment. 

When a shipment arrives at the final shipping hub, the freight terminal may try to contact the receiver (customer) via the telephone number provided on the order. If the freight company is unable to reach the receiver and is unable to make the shipment, we will be notified. If we are unable to reach you by the email and phone # provided on your order, the shipment will be delayed. 

If you do not receive a call a day before the scheduled delivery time, please give the freight company's service center hotline a call to check on the delivery time / date! Service Center hotline information will be available on the freight company's website and can be found by using the Tracking # we provide for each order.

Shipments that are delayed for an extended period of time may accrue warehouse fees at the shipping hub as it awaits transport. These warehouse holding fees are the responsibility of the shipment receiver. 

If you are having problems receiving your order, please call your freight company or Work Van Equipment for assistance! If the freight carrier deems a location too risky for the truck to enter, other delivery arrangements must be made with the freight company.

Examples of risky driving locations are: road is too narrow, truck is too tall to bypass overhead obstruction, truck is too heavy for surface it will pass over, truck will become stuck upon entry towards location, truck / cargo will suffer damage due to outside sources if transportation is continued, etc.

Shipping Damage
If your order arrived with obvious damage, please refuse the shipment and notify us immediately at 1-800-533-7722.  We will arrange to ship a replacement to you. If only one of the items has damage, please note the damage on the shipping receipt. This will protect you from going through a lengthy claims process.

If you discover that your order was damaged after receiving it, please contact us within 48 hours from the delivery date. You may be required to take digital photos of the damaged item as proof. Once you fill out and submit an electronic RMA form, you will be issued a Return Authorization Number (RA#). We will investigate the damage and provide you an approval e-mail within 2-3 days that will also provide you with instructions on what to do next in accordance with our return policy. In the meantime, please prepare the merchandise with shipping damage for pickup. In most cases, the carrier that shipped the merchandise will pick it up for inspection. Please keep a copy of the pickup tracking number should you need it for future reference. This is your proof that the carrier picked up the merchandise for shipping damage inspection.

Prior to signing for the shipment, the merchandise must be inspected for any shipping damage and refused or accepted with a note on the shipping receipt as your proof at the time of delivery. Contact us to file a claim on your behalf within 2 business days from the date of delivery.

Defective Merchandise
While we want you to be completely satisfied with the merchandise that you purchased, WorkVanEquipment.com is not liable for merchandise that appears to be packaged incorrectly, for merchandise that arrives defective, or for merchandise that becomes defective during its intended use. The manufacturer is ultimately responsible for all warranty related claims and it is their sole discretion whether to honor or disapprove a warranty claim. You may be required to take digital photos of the defective product(s) to be submitted as evidence.  We will do our best to assist you with regards to your warranty issue. 

By clicking on “Submit Order”, you are indicating that you have read and accept the terms of our policies.

Return Instructions

  1. Fill out and submit an electronic RMA form through our website.
  2. Please do not take any action before you receive an approval e-mail for your return, then follow the detailed instructions in the e-mail.

Note: No collect shipments are accepted. Please do not return your merchandise without obtaining a RA# and a return warehouse address that your merchandise needs to be shipped to. It may or may not be the same address the merchandise was shipped from.

Return Policy

If you have obtained an RA# from WorkVanEquipment.com, we will credit your full purchase price, less a 10% restocking fee with agreement to the following policies:

  • The product has never been assembled/installed
  • The product is in the original box with all internal protective packaging intact
  • The product is in new or resalable condition

Note: Shipping and handling fees are non-refundable. Item must be returned within 45 days after receiving.

If these conditions are not met, WorkVanEquipment.com will take digital photos and email them to you to document the reason(s) why credit will not be issued.

Please allow 14 days for your return to be processed once your returned merchandise has been received at our warehouse.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.WorkVanEquipment.com. The collective work includes works that are licensed to www.WorkVanEquipment.com. Copyright , www.WorkVanEquipment.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.WorkVanEquipment.com or purchasing www.WorkVanEquipment.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.WorkVanEquipment.com or to purchase www.WorkVanEquipment.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.WorkVanEquipment.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of www.WorkVanEquipment.com used in the site are trademarks or registered trademarks of www.WorkVanEquipment.com.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether expressed or implied. To the fullest extent permissible pursuant to applicable law, www.WorkVanEquipment.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.WorkVanEquipment.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.WorkVanEquipment.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

All product warranties are covered by their respectful manufacturers.  Work Van Equipment is solely responsible for products manufactured by WVE, including all products with part numbers that begin with "WVE".  Work Van Equipment, at its own option and expense, will replace or repair products with manufacturer's defects up to one year after the purchase date.

Limitation of Liability
www.WorkVanEquipment.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.WorkVanEquipment.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a www.WorkVanEquipment.com product is mistakenly listed at an incorrect price, www.WorkVanEquipment.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.WorkVanEquipment.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.WorkVanEquipment.com shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.WorkVanEquipment.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
www.WorkVanEquipment.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.WorkVanEquipment.com.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.WorkVanEquipment.com products) shall be in the state or federal courts located in Lyon County, Nevada. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.WorkVanEquipment.com products) must be commenced within one (1) year after the claim or cause of action arises. www.WorkVanEquipment.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.WorkVanEquipment.com may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.WorkVanEquipment.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
www.WorkVanEquipment.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.WorkVanEquipment.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.WorkVanEquipment.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.WorkVanEquipment.com in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless www.WorkVanEquipment.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, www.WorkVanEquipment.com may link to sites operated by third parties. However, even if the third party is affiliated with www.WorkVanEquipment.com, www.WorkVanEquipment.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.WorkVanEquipment.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.WorkVanEquipment.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

WorkVanEquipment reserves all rights to amend contents in this section at any time without public notice.

By using our website, you have agreed to all of our terms and conditions.