You may have noticed our Trustpilot reviews on our website lately. A lot of the equipment on our website is worth a lot of money, and that's not an easy decision to make if you can't trust the company you're purchasing from. That's one of the reasons we wanted more transparency through reviews left by verified customers.
A verified Trustpilot review can only be made by clicking a link provided in an email direct from Trustpilot that is triggered by our shipping notification for an order. This means that only actual customers who have made a purchase on our site are able to leave a Trustpilot verified review.
Our favorite thing about reviews is knowing our customers are happy with our service.
But they also serve another very important purpose. They let us know when there are bumps in the road down the line that we may otherwise never even hear about. Our goal is to make buying from our website a great experience from start to finish. We want to be there to help our customers from the moment they become interested in installing equipment on their vehicle to 5 years down the line when they're using their ladder rack for the 500th time. There are some circumstances that we have very little control over like the above customer's experience with the freight company, but that won't stop us from doing our best to remedy the situation and prevent it from happening again.