When an order is shipped out, you will receive a "shipped" email that contains your order details and the tracking information for your order. Please review the tracking information and also contact your carrier or Work Van Equipment if you have any questions or concerns.
You can trust that your order will be quickly processed and safely delivered. Work Van Equipment orders take 24 hours to ship. Any special orders may be subject to longer wait times. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order, we will estimate delivery dates based upon the availability of your item(s), shipping method selected, and your shipment destination. Our shipping charges will be determined by the size, weight, and destination of your order. Shipping charges will not be applied to Ranger Design orders over $999.
Some products cannot be shipped to international destinations, so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.
Shipping times vary. Shipping delays created by natural and human sources may affect delivery time. Most items are sent by freight or UPS. Delivery times are estimated times and may be subject to change.
For the most up-to-date information, please review the tracking number on your "shipped" email and contact your assigned carrier.
Usual transit times US is 2-8 business days, varying depending on region.
Orders/Items in transit are beyond our control and cannot be cancelled mid-transit.
Missed delivery appointments must be rescheduled and handled directly with the freight / shipping company. Missed deliveries may incur a re-delivery fee. Changes to the shipping address once an order has already been shipped may incur additional fees from the carrier. Additional fees are the shipment receiver's responsibility. We encourage our customers to confirm the final shipping destination for their order before checkout.
If shipping address changes are needed, Work Van Equipment must be notified ASAP so we can notify the carrier. Additional freight fees may apply because of location delivery discrepancies.(i.e. A shipment destination changes state, county, or city, etc.) These additional charges are the shipment receiver's responsibility.
Freighters do not drop items directly into your residence or business. The receiver of the shipment is expected to climb into the truck and take the boxes off from the shrink wrapped pallet.
Lift Gate Service is available for an additional fee. Lift Gate Service only entails the Freighter to drop the pallet of items off on the side of the road. You are still required to take the products off the pallet and into your residence / business.
If you are unable to lift heavy objects, please be sure to have help available when unloading the products.
Shipping Appointments are made between the freight company and the Work Van Equipment Customer. General appointment times are given within a 4+ hour window. Please be available within that 4+ hour window or provided delivery window. Any delivery attempts beyond the first attempt may result in additional shipping fees to be paid by the receiver of the shipment.
When a shipment arrives at the final shipping hub, the freight terminal may try to contact the receiver (customer) via the telephone number provided on the order. If the freight company is unable to reach the receiver and is unable to make the shipment, we will be notified. If we are unable to reach you by the email and phone # provided on your order, the shipment will be delayed.
If you do not receive a call a day before the scheduled delivery time, please give the freight company's service center hotline a call to check on the delivery time / date! Service Center hotline information will be available on the freight company's website and can be found by using the Tracking # we provide for each order.
Shipments that are delayed for an extended period of time may accrue warehouse fees at the shipping hub as it awaits transport. These warehouse holding fees are the responsibility of the shipment receiver.
If you are having problems receiving your order, please call your freight company or Work Van Equipment for assistance! If the freight carrier deems a location too risky for the truck to enter, other delivery arrangements must be made with the freight company.
Examples of risky driving locations are: road is too narrow, truck is too tall to bypass overhead obstruction, truck is too heavy for surface it will pass over, truck will become stuck upon entry towards location, truck / cargo will suffer damage due to outside sources if transportation is continued, etc.
If your order arrived with obvious damage, please refuse the shipment and notify us immediately at 1-800-533-7722. We will arrange to ship a replacement to you. If only one of the items has damage, please note the damage on the shipping receipt. This will protect you from going through a lengthy claims process.
If you discover that your order was damaged after receiving it, please contact us within 48 hours from the delivery date. You may be required to take digital photos of the damaged item as proof. Once you fill out and submit an electronic RMA form, you will be issued a Return Authorization Number (RA#). We will investigate the damage and provide you an approval e-mail within 2-3 days that will also provide you with instructions on what to do next in accordance with our return policy. In the meantime, please prepare the merchandise with shipping damage for pickup. In most cases, the carrier that shipped the merchandise will pick it up for inspection. Please keep a copy of the pickup tracking number should you need it for future reference. This is your proof that the carrier picked up the merchandise for shipping damage inspection.
Prior to signing for the shipment, the merchandise must be inspected for any shipping damage and refused or accepted with a note on the shipping receipt as your proof at the time of delivery. Contact us to file a claim on your behalf within 2 business days from the date of delivery.
While we want you to be completely satisfied with the merchandise that you purchased, WorkVanEquipment.com is not liable for merchandise that appears to be packaged incorrectly, for merchandise that arrives defective, or for merchandise that becomes defective during its intended use. The manufacturer is ultimately responsible for all warranty related claims and it is their sole discretion whether to honor or disapprove a warranty claim. You may be required to take digital photos of the defective product(s) to be submitted as evidence. We will do our best to assist you with regards to your warranty issue.
By clicking on “Submit Order”, you are indicating that you have read and accept the terms of our policies.